Privacy Policy

1. Information We Collect

When you register and use lc44, we collect several categories of personal information to provide you with a safe, seamless, and enjoyable gaming experience. The types of data we collect include:

• Identity Information: full name, date of birth, gender, and a government-issued identification number where required for account verification.
• Contact Information: email address, mobile phone number (used for bKash, Nagad, or Rocket payment verification), and postal or district address within Bangladesh.
• Financial Information: transaction history, deposit and withdrawal records, payment method details (processed via bKash, Nagad, Rocket, Upay, or bank transfer), and betting activity logs.
• Technical Information: IP address, device type, browser type and version, operating system, and session data collected automatically when you access our platform.
• Behavioral Data: game preferences, session duration, navigation patterns, and responsiveness to promotions — used anonymously to improve platform features and personalize your experience.

We collect this information directly from you when you register, make a deposit or withdrawal, contact support, or interact with the platform. Some technical data is collected automatically through cookies and server logs.

2. How We Use Your Information

lc44 uses the personal data we collect for specific, legitimate purposes directly related to operating our platform and serving our users. The primary purposes include:

• Account Management: to create and maintain your lc44 account, verify your identity, and enable secure login and account access.
• Payment Processing: to process deposits and withdrawals accurately and securely, including via bKash, Nagad, Rocket, Upay, and bank transfer methods.
• Customer Support: to respond to your inquiries, resolve disputes, and deliver technical assistance — especially important for our users across Bangladesh including those in Cox's Bazar, Mymensingh, and Rangpur.
• Responsible Gaming: to monitor gameplay patterns and enforce responsible gaming measures, including deposit limits, time-out features, and self-exclusion tools as required by our platform policy.
• Platform Improvement: to analyse aggregated usage data, optimise the performance of our cricket betting, slots, live casino, and crash game sections, and develop new features that serve our Bangladeshi audience better.

We do not use your personal information for automated decision-making or profiling that produces significant legal effects without your knowledge. Any marketing communications sent to you are based on your consent or your active relationship with lc44.

3. Data Sharing and Disclosure

lc44 does not sell, rent, or trade your personal data. We may share limited information with trusted third parties only in the following circumstances:

• Service Providers: payment processors (such as bKash, Nagad, Rocket, Upay, and banking partners like BRAC Bank, City Bank, or Dutch-Bangla Bank), identity verification services, fraud detection providers, and IT infrastructure vendors — all bound by strict confidentiality agreements.
• Legal Obligations: where we are required by applicable law, court order, or regulatory authority to disclose personal information, we will comply while taking reasonable steps to notify you where permitted.
• Business Transfers: in the event of a merger, acquisition, or restructuring, your personal data may be transferred to a successor entity, subject to equivalent privacy protections being maintained.

In all cases, lc44 requires that any third party receiving your data maintains a standard of protection equivalent to or greater than the standard we apply. We do not permit third parties to use your data for their own independent marketing or commercial purposes.

4. Cookies and Tracking Technologies

lc44 uses cookies — small text files stored on your device — and similar tracking technologies to ensure the platform functions correctly and to improve your experience. The categories of cookies we use include:

• Essential Cookies: required for basic platform functionality such as session management, user authentication, and secure navigation. These cannot be disabled without breaking core features.
• Performance Cookies: collect anonymised information about how users interact with our platform — such as page load times, game loading performance, and navigation flow — to help us identify and fix issues.
• Preference Cookies: remember your language settings, display preferences, and other personalisation choices so that you do not need to reconfigure them on each visit.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling essential cookies may affect your ability to access certain features of lc44, including logging in and processing transactions.

5. Data Security

lc44 employs a range of technical and organizational security measures to protect your personal data from unauthorized access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, strict access controls limiting who within our organization can view personal data, regular security audits and vulnerability testing of our platform, and multi-factor authentication options available for all user accounts.

While we apply robust security practices, no digital platform can guarantee absolute security against all possible threats. In the event of a data breach that poses a risk to your rights, lc44 will notify affected users without undue delay and will take all necessary steps to mitigate any harm.

6. Your Privacy Rights

As a user of lc44, you hold specific rights with respect to your personal data. These rights include:

• Right of Access: you may request a copy of the personal data lc44 holds about you at any time, free of charge.
• Right to Rectification: if any personal data we hold is inaccurate or incomplete, you have the right to request that we correct it promptly.
• Right to Erasure: subject to legal and regulatory retention requirements, you may request that we delete your personal data when it is no longer necessary for the purposes for which it was collected.
• Right to Restrict Processing: you may request that we limit how we use your data in certain circumstances, for example while a dispute or accuracy complaint is being investigated.
• Right to Object: you have the right to object to the processing of your personal data for direct marketing purposes at any time, with immediate effect.

To exercise any of these rights, please contact our support team by email at [email protected]. We will respond to all valid requests within 30 days. In some cases, we may need to verify your identity before fulfilling a request to protect against unauthorized access to another person's data.

7. Payment Data and Financial Security

lc44 handles payment data with the highest level of care. When you make deposits or withdrawals using bKash, Nagad, Rocket, Upay, or bank transfer services, your financial transaction data is processed securely. We do not store full payment credentials (such as complete mobile banking PINs or full bank account numbers) on our servers beyond what is strictly necessary for transaction verification and dispute resolution purposes.

All financial data is handled in compliance with the security standards required by our payment processing partners. Suspicious transaction activity is flagged and reviewed by our internal security team to protect both lc44 and its users from fraud.

8. Data Retention

lc44 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any applicable legal, accounting, or reporting requirements. The specific retention periods we apply are: active account data is retained for the duration of your account plus a minimum of five years after account closure; transaction and financial records are retained for a minimum of seven years in line with standard financial compliance requirements; support communications and dispute records are retained for three years from the date of resolution; technical logs and session data are retained for a maximum of 12 months.

Once data is no longer required, lc44 applies secure deletion or anonymisation procedures to ensure that the information cannot be reconstructed or attributed to any individual.

9. Third-Party Links

lc44's platform may reference third-party service names (such as payment providers or game studios) in its content. However, our platform does not contain outbound hyperlinks to third-party websites. lc44 is not responsible for the privacy practices or content of any external services. If you independently access a third-party website, we strongly encourage you to review that website's own privacy policy before providing any personal information.

10. Minors and Age Restriction

lc44 is strictly an adult platform. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect, store, or process personal data from anyone under the age of 21. If we become aware that a user under 21 has provided personal data to lc44, we will immediately suspend the account and delete the associated data without delay. Parents or guardians who believe their minor child has registered on lc44 should contact us immediately at [email protected].

11. Changes to This Privacy Policy

lc44 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, applicable law, or platform services. When we make material changes, we will update the "Last Updated" date at the top of this page and, where feasible, notify registered users via email or an in-platform notice prior to the changes taking effect.

Your continued use of lc44 following the posting of changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with any updated terms, you should discontinue use of the platform and contact us to request account closure.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way lc44 handles your personal data, please contact our dedicated privacy support team. We are committed to addressing all privacy-related inquiries promptly and professionally.

Privacy Support Email: [email protected] — available 24/7. Response time: within 30 business days for formal data rights requests, and within 48 hours for general privacy inquiries.